1. Booking and contact details
A stay at Chata na Skarpie, ul. Kolorowa 22A, 43-370 Szczyrk, can be booked through:
- By phone: +48 607 995 885
- By email: [email protected]
- Via the website: chatanaskarpie.pl
2. Required personal data
The person making the booking is required to provide accurate personal details: full name, phone number, email address, number of guests and dates of stay. This information is required to complete the booking.
3. Personal-data processing
The person making the booking consents to the inclusion of their personal data in the database. The data controller is Dorota Oczkowicz, ul. Jęczmienna 22, 44-141 Gliwice, Poland. Data is processed for the purpose of completing the booking. The booking party has the right to access and correct their data.
4. Booking conditions
- A minimum of 2 nights is required (this may vary by period).
- Organising parties (e.g. bachelor / bachelorette) is prohibited.
- Pets are not accepted.
- Knowledge and acceptance of the house rules is required.
5. SPA package
The price of the stay includes access to the SPA package, the hot tub and the sauna. In the event of technical issues that prevent the hot tub or sauna from being used, no compensation for the stay is due.
6. Booking confirmation
A booking is considered confirmed once the reservation fee (prepayment) of 30% of the total stay has been received. Payment must be made within 2 days of placing the booking. Failure to pay within the agreed period results in automatic cancellation of the booking.
7. Payment methods
The reservation fee (prepayment) can be paid in one of two ways:
- Bank transfer, Dorota Oczkowicz, ul. Jęczmienna 22, 44-141 Gliwice, Poland. Account: ING Bank Śląski 77 1050 1298 1000 0092 5873 0523.
- By debit or credit card.
8. Payment for the stay
Payment for the stay is made on the day of arrival. The guest is obliged to pay for the declared stay on the day of arrival even if a prepayment has been made. The payment replaces the contract between the parties.
- Cash on site.
- Bank transfer (the transfer must be credited to the account by the day of arrival).
- By debit or credit card.
9. Damage deposit
A mandatory damage deposit of PLN 800 is paid on site on the day of arrival. The deposit is refunded in full within 7 days of check-out, to the bank account provided by the guest, if no damage or rule violations are found. If damage or violations are identified, the cost of repair or compensation will be deducted from the deposit and the remaining amount will be refunded to the guest.
10. Cancellation
- Failure to pay the deposit within the agreed period results in automatic cancellation.
- Cancellation up to 14 days before the planned arrival results in a 50% refund of the reservation fee (prepayment).
- Cancellation later than 14 days before the planned arrival is non-refundable.